Return Policy

At Henry & Sophie Toronto, we do everything we can to keep our customers satisfied. However, it may happen that you would like to return a product. In this document we clearly explain our return policy.

Return Conditions

  • You may only register a return after you have physically received the item.

  • Return shipping costs are fully the responsibility of the customer, including any international shipping costs.

  • Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.

  • Trying on items is allowed, but wearing them is not permitted.

  • Ordering products in multiple sizes with the intention of returning part of the order is not allowed.

Return Process

  1. Request your return by emailing info@henrysophietoronto.ca within 14 days of receiving the item.

  2. We will provide you with the return address of our supplier.

  3. You must send the item back at your own expense, including any customs duties or shipping costs that may apply.

  4. We strongly recommend using a tracked shipping method (Track & Trace).

Refunds

Once the returned item has been received at the return address and the condition of the product has been approved, the purchase amount will be refunded within 14 days via the original payment method.

Liability

  • We are not responsible for lost packages if the tracking information shows that the package was delivered to the address provided by the customer.

  • If an incorrect address is provided, this is the responsibility of the customer.

  • Any address errors must be reported within 24 hours after placing the order.

Contact

For questions about returns, please contact us at:

Email: info@henrysophietoronto.ca