Terms & Conditions

These Terms and Conditions apply to all purchases made through the website of Henry & Sophie Toronto, reachable via info@henrysophietoronto.ca.

1. Applicability

By placing an order on our website, you agree to these Terms and Conditions.

2. Product Information

We make every effort to ensure that our products are described accurately and contain up-to-date information. However, typographical errors or inaccuracies may occur.

3. Orders and Payment

Orders will only be processed after full payment has been received. Available payment methods may vary depending on the customer’s location. Customers are responsible for ensuring that their selected payment method is available in their country.

4. Processing and Delivery

  • Processing time: 1–3 business days

  • Shipping time: 3–7 business days (depending on location)

  • Orders may be shipped directly from our fulfillment partners.

5. Returns and Cancellations

Please refer to our Return Policy for all conditions regarding returns and cancellations.

6. Liability

We are not responsible for loss or damage during shipping if the tracking information indicates that the package has been delivered. Customers are responsible for ensuring that the shipping address provided is correct.

7. Intellectual Property

All content on this website, including text, images, and logos, is the property of Henry & Sophie Toronto and may not be used, copied, or distributed without permission.

8. Complaints Procedure

Complaints may be submitted in writing via info@henrysophietoronto.ca. We aim to respond within 5 business days.

9. Governing Law

These Terms and Conditions are governed by the laws applicable in Canada.